Ticket ID,Subject,Status,Priority,Source,Type,Agent,Group,Created time,Due by Time,Resolved time,Closed time,Last update time,Initial response time,Time tracked,First response time (in hrs),Resolution time (in hrs),Agent interactions,Customer interactions,Resolution status,First response status,Tags,Survey results,Association type,Internal agent,Internal group,Every response status,Product,Gig Owner,CS Request Status,CS Request Type,Site ID,Knowledge Bases status,URL / feature's name,Payment Link,Payment Amount,Currency,Payment Date,Delivery Date,Source,Egypt / KSA,Demo?,Type Of Call,Type Of Module ,Result,Contact,Phone number,Service location,Appointment start time,Appointment end time,Customer's signature,EZ Campaign Ticket,Payment Currency,Full name,Site ID,Title,Email,Work phone,Mobile phone,Twitter ID,Time zone,Language,Tags,Twitter verified profile,Twitter follower count,Unique External ID,Facebook ID,Contact ID,Company Name,Site ID,Company Domains,Health score,Account tier,Renewal date,Industry
113868,Inbound call with 966565552952,Open,Urgent,Phone,Question,No Agent,Calls - Maqsam,2022-05-16 13:36:43,2022-05-16 14:36:43,,,2022-05-16 21:25:06,,00:00,00:00:00,00:00:00,0,1,"","","",,,No Agent,No Group,"",No Product,,,,0,,,,,,"26 Jan, 2022",,Call,,,,,,,,,,,,,,966565552952,,,,966565552952,,,Cairo,en,"",,,,,966565552952,"","","","","","",""
113897,Inbound call with 966567000258,Open,Urgent,Phone,Question,No Agent,Calls - Maqsam,2022-05-16 13:57:45,2022-05-16 14:57:45,,,2022-05-16 22:28:16,,00:00,00:00:00,00:00:00,0,1,"","","",,,No Agent,No Group,"",No Product,,,,0,,,,,,"26 Jan, 2022",,Call,,,,,,,,,,,,,,966567000258,,,,966567000258,,,Cairo,en,"",,,,,966567000258,"","","","","","",""
113923,Inbound call with 966559307555,Pending,Urgent,Phone,Question,No Agent,Calls - Maqsam,2022-05-16 14:19:46,2022-05-16 15:19:46,,,2022-05-23 00:57:49,,00:00,00:00:00,00:00:00,0,1,"","","",,,No Agent,No Group,"",No Product,,,,0,,,,,,"26 Jan, 2022",,Call,,,,,,,,,,,,,,966559307555,,,,966559307555,,,Cairo,en,"",,,,,966559307555,"","","","","","",""
Full name,Site ID,Title,Email,Work phone,Mobile phone,Twitter,Company,Can see all tickets from this company,Time zone,Address,Language,Tags,About,Twitter Verified Profile,Twitter Follower Count,Unique external ID
Omar Sherif,,,omar.elmagd@izam.co,201009100931,izam,,"","",Cairo,,English,"",,false,,
Nourhan El Zehery,,Account manager,nourhan.elzehery@izam.co,01126202893,,,"","",Cairo,,English,"",,false,,
